Voice: BPO and KPO

Poseidon Infosoft has its footprints in Voice and Non-Voice based processes as well. Here at Poseidon, we cater all your IT needs. We expertise in end-to-end, knowledge-driven, outcome-oriented, technology-leveraged, outsourcing solutions. We serve voice Based processes and Non-Voice Based Processes.

We have different teams dedicatedly working for each process. Our HR Team has the caliber to appoint the right individual for any process.

Our solutions portfolio reflects our long track record of service delivery managing the entire lifecycle of our clients with intimate domain-specific understanding of each of our focus industries.

voice

Marketing Solutions: Poseidon's data driven, multi channel capabilities deliver Services including creative and direct marketing, Web marketing, research and data management

Sales: Up selling and cross selling, Business 2 Consumer and Business 2 Business, consultative and paid service sales, and account management

Channel support: Support your distributor, service provider, partner, advisor and franchise channels to drive sales and service

Order Management: On your behalf, we serve your customers for many needs either it is activation, order fulfillment support, also upgrade services to generate additional revenues from upselling, Accessories selling etc.

Technical Support: Best assist to help your customers use your products support through email and chat.

Customer Care: We also expertise in assisting your customer and/or partner through customer supoport either it is application, documentation, information, collection, retention of the customer, finding your locations and many... Work hard to retain and win back your customers for our clients

Market Research: Organized effort to gather information about markets or customers. Market research for discovering what people want, need, or believe. It can also involve discovering how they act. Once that research is completed, it can be used to determine how to market your product.

Questionnaires and focus group discussion surveys are some of the instruments for market research.

Market information know the prices of the different commodities in the market, as well as the supply and demand situation. Information about the markets can be obtained from different sources, varieties and formats, as well as the sources and varieties that have to be obtained to make the business work.

Market segmentation, the division of the market or population into subgroups with similar motivations, used for segmenting on geographic differences, personality differences, demographic differences, technographic differences, use of product differences, psychographic differences and gender differences.

Market trends are the upward or downward movement of a market, during a period of time. The market size is more difficult to estimate if one is starting with something completely new. In this case,we derive the figures from the number of potential customers, or customer segments.

Besides information about the target market, you also get information about your competitors, customers, products, etc. Lastly, you can measure marketing effectiveness. A few techniques are:

• Customer analysis
• Choice Modeling
• Competitor analysis
• Risk analysis
• Product research
• Advertising the research
• Marketing mix modeling

With executives of CRM experience, we also provide capable contact center having quality assurance, training, reporting, and compliance of the project